![]() ![]() Incompatibility with Toshiba Qosmio laptops when Secure Boot is enabled on Microsoft Windows 8/8.1 UEFI systems.Once the Encryption Desktop authentication screen appears, authenticate as usual. To do this, from a powered off state, press the Power button and the volume down button at the same time. In order to authenticate with the keyboard on a Microsoft Surface Pro system, whether you have a Touch Cover or a Type cover, you need to "activate" the keyboard first. Authenticating with a Microsoft Surface Pro System.Use a Latin character set when you define LSR questions and answers. The PGP BootGuard screen does not correctly display non-Latin characters, such as Japanese, on Windows systems running in UEFI mode. Using non-Latin characters for Local Self Recovery (LSR) on Microsoft Windows UEFI-based systems.Use alphanumeric characters when creating your passphrases or your self-recovery questions instead. Japanese IME is not supported when creating or entering passphrases or self-recovery questions on UEFI systems. Supported Input Method Editors (IME) for UEFI systems.Surface 3 systems are not affected by this issue. See article TECH225579 for more information. Update: On Microsoft Surface Pro 1 and Surface Pro 2 systems, use the Microsoft Surface Pro UEFI CA OEM PK Tool to resolve this issue. Note that this is an issue with the Microsoft Surface Pro laptop and could be resolved by Microsoft in the future. For more information, refer to the instructions that came with your system. To temporarily work around this issue, disable Secure Boot in your system UEFI settings. Symantec Drive Encryption is incompatible with Microsoft Surface Pro laptops when Secure Boot is enabled (a boot failure occurs when restarting your system after encrypting it). Incompatibility with Microsoft Surface Pro systems when Secure Boot is enabled on Microsoft Windows 8/8.1 UEFI systems.Symantec Drive Encryption does not support Single Sign-On for systems running Microsoft Windows 8/8.1 in BIOS mode when Fast Startup is enabled. Using Single Sign-On with Microsoft Windows 8/8.1.This section describes the known issues related to Window 8 with Symantec Encryption Desktop. Encryption is also supported on GPT-formatted disks on systems with Microsoft Windows XP and later for removable disks. This option may not be available if disabled by policy in a managed environment.Įxpanded support GPT-formatted disks for disk encryptionĮncryption is now supported on GPT-formatted removable and internal disks on systems with Microsoft Windows 8/8.1 and UEFI pre-boot authentication on systems with Windows 8/8.1 booting in UEFI mode. You can answer the security questions and bypass PGP BootGuard in case you forgot your passphrase. On Microsoft Windows 8/8.1 UEFI systems, you can now use Local Self Recovery to create security questions after encrypting your internal disk. Local Self Recovery now available on Microsoft Windows 8/8.1 UEFI systems Tablets and any systems without a wired or OEM-supplied attachable keyboard are not supportedįor more information on the firmware and boot drive, contact your system administrator or hardware manufacturer.Boot drive must not be configured with RAID or Logical Volume Managers (LVM).Boot drive must be partitioned in GPT with only one EFI system partition on the same physical disk.UEFI firmware must allow other programs or UEFI applications to execute while booting.System must be certified for Microsoft Windows 8/8.1 64-bit or Microsoft Windows 7 64-bit.Microsoft Windows 8 Pro (32-bit and 64-bit)įor systems running Microsoft Windows 8/8.1 in UEFI mode, the following additional requirements must be met:.Microsoft Windows 8 Enterprise (32-bit and 64-bit).Microsoft Windows 8.1 Pro (32- and 64-bit editions).Microsoft Windows 8.1 Enterprise (32- and 64-bit editions).The Symantec Encryption Desktop 10.3.2 release supports the installation of Symantec Encryption Desktop on the following systems: System Requirements and Support Information ![]()
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